At Nolyshop, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy to understand your rights and how we handle returns and refunds.

1. Returns

• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that show signs of wear, damage, or alteration are not eligible for return.
• Return Period: You have 30 days from the date of purchase to request a return. After 30 days, we cannot offer a refund or exchange.
• Non-Returnable Items: Certain items are non-returnable, including:
  • Custom or personalized items
  • Gift cards
  • Final sale items

2. How to Initiate a Return

To initiate a return, please contact us at nolyshop07@gmail.com with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back to us.

3. Return Shipping

• Customer Responsibility: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Shipping Label: If you receive a defective or incorrect item, we will provide a prepaid shipping label for the return.

4. Refunds

• Inspection Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.
• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items that are returned damaged, missing parts, or not in their original condition).

5. Late or Missing Refunds

If you haven’t received a refund yet:

• First, check your bank account again.
• Then, contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and still have not received your refund, please contact us at nolyshop07@gmail.com.

6. Exchanges

If you need to exchange an item for a different size, color, or style, please contact us at nolyshop07@gmail.com. We will guide you through the exchange process. Please note that exchanges are subject to product availability.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order at nolyshop07@gmail.com. We will arrange for a replacement or refund and provide instructions for returning the defective item.

8. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

9. Contact Us

If you have any questions about our refund policy, please contact us:

Nolyshop
Email: nolyshop07@gmail.com